Support Channels

  • 1 hour ticket response time

  • A one hour Ticket Reply Guarantee

  • Our client help and support Dept is present nonstop to attend to all of your current help tickets. Each ticket you send out to us is going to be answered within up to 60 minutes. If your situation requires aid from an admin, we are going to send the ticket to the person in charge and will notify you that the issue will soon be resolved.

  • Top quality support service

  • Top–class Client Help Service

  • Our client support team will be on shift for you 24/7/365 to to attend to all assistance request tickets that you submit. We offer client support for all applications that are installed in advance on your server. These include our in–house produced Online Control Panel, the preferred OS and also the server management panel (based on the VPS type).

  • Intuitive help center

  • An Intuitive Help Section

  • A descriptive and consistently updated articles base is built into our in–house built Online Control Panel. It offers quick tips on how to execute all the essential site managing jobs. The Help area offers extensive how–to tutorials and step–by–step video lessons. You can open the Help zone by clicking the Help or Video buttons in the top right corner of each Control Panel section.