Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Our customer service team is trained to very quickly take care of all shared hosting service customers’ queries and support questions. Through our ticketing system, it will be easy to post your inquiry and a support team representative will most likely get back to you within maximum one hour. Actually, practice proves that the typical answer time frame is 20 mins.

  • Top quality support service

  • A Top–quality Support Service

  • Our tech support service is supplied by a group of licensed techs that are ready to respond to your query right away. You can easily contact the tech support crew by launching a support ticket from your Online Control Panel or by submitting us an e–mail message. On working days, you can also contact us on the phone or use the online chat service.

  • Intuitive help center

  • An Intuitive Help Section

  • Knowide Hosting has integrated a comprehensive know–how base into the Control Panel so that you can get hold of important step by step instructions anytime. Each part of the Control Panel features its own contextual support area presenting a selection of how–to posts. We have also organized training videos to supply you with a much better visual representation of how to conduct any given task.