Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Section

  • In the Online Control Panel you’ll find a comprehensive Help Center section offering lots of help articles and commonly asked questions. They are contributed by our support team of accomplished technicians. Just type in your question and our clever platform will return the most appropriate answer.

  • Top quality support service

  • How–To Video Clips

  • For users who’d rather learn how to sort out a common issue by watching an educational video, we have added a compilation of video tutorials to our Online Control Panel. All the video lessons are brief and easy to follow. They offer you visual presentations of various website administration procedures.

  • Intuitive help center

  • A One–Hour Response Time Guarantee

  • With each of our semi–dedicated servers, we offer a 24x7x365 client care service with a 60–minute response guarantee. A group of qualified customer service technicians will be online for you to respond to all the inquiries that you might have. During non–busy times, a reply will be offered within just 20 minutes.