Client Support Channels

  • 1 hour ticket response time

  • A One–Hour Ticket Response Time Guarantee

  • Every single help request you send to us will be replied to within maximum 60 minutes. If your ticket or e–mail calls for further assistance from a server administrator, we will timely forward it and leave a note to inform you that your issue is being worked on. If you order our Optional Admin Services package, any of the server management services included there will be carried out at a time of your choosing.

  • Top quality support service

  • A First–Rate Technical Support Service

  • Our tech support team will be online for you 24–7 should you require assistance with the Online Control Panel or with any of the apps that we install for you on the dedicated hosting server. And if you require assistance tackling all the ordinary admin tasks on your server, you can take a look at our Optional Admin Services package, which includes data backup disk storage space, OS updates on a weekly basis, installation and troubleshooting services, server monitoring and restarting procedures, etcetera.

  • Intuitive help center

  • A User–Friendly Help Section

  • Each dedicated server is equipped with our free Online Control Panel, which sports an in–depth knowledgebase and a group of educational video tutorials. Whenever you require assistance working with the Online Control Panel, just click the Videos or Help buttons situated in the top right corner.