Though this is not the most importantfactor to recognize a reliable shared hosting provider from a bad one or a reseller from a real supplier, the option to call and talk with a live person is an indicator that you aren't using the services of a one-person company and that you can reach somebody every time you need assistance. The phone support for hosting services may vary from basic to dedicated, so the issues that can be resolved through a call differ based on the company. Generally, these issues are simpler and include billing or 1st level technical issues as more complex issues usually require a support ticket where both you and the administrators can follow what is going on with a specific issue. Nevertheless, being able to phone call your provider can save you considerable time and efforts for the countless small issues which may eventually appear when you manage your hosting account.
Phone Support in Shared Hosting
Because we have live phone support 14 hrs every day, you can call us and talk to one of our customer support agents to get more info about the shared hosting service that we provide and make sure that our servers meet the system requirements for your websites prior to buying anything. For your convenience, we have telephone numbers on 3 continents so you will be able to call the one nearer to you - in the U.S.A., Great Britain or Australia. If you are already a customer, you will be able to call about general and billing issues, and about some tech issues. If the situation is strictly technical or it requires longer time to investigate, you will have to use our ticketing system, that will allow both you and our technical support team to monitor the information supplied by both sides.
Phone Support in Semi-dedicated Servers
The support services forall semi-dedicated server packages that we supply feature live phone support for fourteen hours daily. In case you're unsure which plan will be appropriate for your web sites, you want to learn more about the plan's features or you need any other kind of information about our services, you have the option to call any of the local phone numbers which we have in the United States, the UK and Australia and our customer support representatives will assist you. In case you currently own an account, you will be able to get in touch with us about general and sales matters, although we're often able to assist with a lot of tech issues as well. For entirely tech difficulties you will have to take advantage of our in-built ticketing system where the communication between you and our tech support crew will be in one place, which is the better option if the problem can take longer time to be taken care of or it needs to be escalated to our sysadmins.