If you ever have any enquiries about the hosting service or you encounter a problem with your websites, you’ll need to get in touch with the web hosting provider’s technical support team. It may not make a difference how swiftly they will reply if you’ve got a generic query, but a problem like an ill-implemented web application update, for example, may result in your website becoming damaged or unreachable on the Internet. And the longer you wait for the support team to help you, the longer the website will be offline. If you offer goods or services online, any outage will influence your website damagingly and you can lose current or prospective customers. Many hosting providers, particularly resellers, reply to emails and trouble tickets within twenty four hours, but in the digital epoch this is far too long, since visitors will rarely come back to a site that is not functioning properly over prolonged stretches of time.
One-Hour Response Guarantee in Shared Hosting
Our guaranteed maximum reaction time for any technical support ticket that you submit or any e-mail that you write is just 60 minutes, even if you contact us on weekends and national holidays. Regardless of the essence of your issue or question, we will lend a hand instantaneously and will give you the required information to rectify any problem with your websites. The actual response time commonly does not surpass 15 to 20 minutes, which implies that you can just forget about waiting around for hours to get a problem resolved or even worse – waiting around one whole day only to get a response that more information is necessary while nothing’s fixed. We’ll offer you assistance in a well-timed manner just because we are aware of exactly how valuable time can be in the dynamic electronic age. The 60-minute reply guarantee is valid for any billing or technical inquiry that you may have connected to our shared hosting service.
One-Hour Response Guarantee in Semi-dedicated Servers
Due to the fact that we recognize precisely how important it is to receive prompt assistance, we promise that you won’t ever have to wait for more than one hour to receive a reply to any ticket that you open through your semi-dedicated server Control Panel. In fact, you’ll rarely have to wait around for more than 20 to 30 minutes and this is valid for any issue regardless of what its nature is – billing, general or technical. Additionally, our client and tech support team is available to you 24/7/365, which goes to say that even in case you submit a ticket during official holidays, you will always obtain a fast response, which will include the answer to an enquiry, the solution to a problem or the details required to sort out an issue yourself – in case there is something that you need to do on your end. If you use our services, you will never need to spend an entire day awaiting a response like you would with plenty of other web hosting companies.