A live chat is a real-time way of communication between a website hosting company's support team and its customers. It is a very efficient method to get some information about the website hosting services or get some issue resolved as you are talking to a live representative. The benefits of using a real-time chat service instead of calling or opening a support ticket are the lower possibility of errors when you exchange info like usernames or domain names, the quicker response time because the communication is live as well as the fact that you do not have to stay on the chat constantly - you'll be able to do another thing while the representative investigates the issue involved. Furthermore, you are able to connect with a live chat room from any kind of computer that's connected to the web, avoiding the phone rates that you will need to pay in case you're calling to another country.
Live Chat Support in Shared Hosting
As we consider the fact that a number of troubles are quickly resolved if you speak with a live person, we supply a live chat service for all of our potential and existing customers. The chat is online every day and our customer care agents will assist you with a wide range of questions and issues. If you aren't our client yet, you are able to learn more about our shared hosting packages and the hosting environment in general so as to make sure that your websites will operate properly on our servers. In case you already have an account and you have some questions or you have any issues with any of our solutions, you can get in touch with us through our live chat and we can provide you with the required details or help you troubleshoot the problem. You will need to open a support ticket for specific issues that require more time or the expertise of a system administrator, but for the majority of standard problems you can get help on the spot.
Live Chat Support in Semi-dedicated Servers
We provide live chat support that is available to all our potential and present customers. If you are looking for a new web hosting account, you are able to chat in real time to one of our agents and receive more info about our semi-dedicated hosting service so that you can choose the right plan for your web sites. In case you already own an account with us, we'll support you timely with general, billing and 1st level techissues. Although in certain cases you will need to open a support ticket because there are situations that cannot be resolved on the live chat, we can assist you with numerous common tasks, such as installing an e-mail account in an e-mail client or redirecting one domain to another one. In this way, you will get prompt assistance and you will save a lot of time.