In case you have ordered a web hosting plan and you’ve got some inquiries relating to a concrete feature/function, or if you’ve experienced some predicament and you need assistance, you should be able to get in touch with the respective help desk team. All hosting companies deploy a ticketing system no matter if they provide other methods of contacting them aside from it or not, because of the fact that the most effective way to resolve a problem most often is to post a ticket. This communication model renders the responses exchanged by both sides easy to track and allows the client service staff representatives to escalate the problem in the event that, for instance, a server administrator has to step in. Typically, the ticketing system is part of the billing account and is not directly connected to the hosting space, which goes to say that you need to have no less than two separate accounts to get in touch with the customer support staff and to actually manage the hosting space. Non-stop signing in and out of different accounts can sometimes be a headache, not to mention the fact that it takes a lot of time for the majority of web hosting companies to answer the ticket requests themselves.
Integrated Ticketing System in Shared Hosting
In contrast with what you may find with numerous other web hosting providers, the trouble ticket system that we use with our shared hosting service is part of the Hepsia Control Panel, which comes with all accounts. You will not need to remember several log-on names and passwords, as you’ll be able to manage both your tickets and the hosting account itself in one single location. So, in case you’ve got an enquiry or face a difficulty, you can touch base with our customer support team members instantly. Our system offers an intelligent search option. This goes to say that even if you have submitted a lot of tickets over the years, you will be able to track down the one that you want without any difficulty. Plus, you can read knowledge base recommendations for solving commonly confronted complications.
Integrated Ticketing System in Semi-dedicated Servers
If you’ve got a semi-dedicated server account with us and you wish to get in touch with our client care team representatives, you will be able to submit a ticket straight from your Hepsia Control Panel instead of using an entirely different technical support platform as you will have to do with most web hosting providers out there. Our integrated trouble ticket system will allow you to send a new ticket without any effort and to go through older tickets using an intelligent search filter. Plus, you’ll be able to take a look at the applicable knowledge base articles that our system will offer you depending on the problem category that you select for your new ticket. You can perform all the above-mentioned things without logging out of your Control Panel at any time, which means that in case you come across any complication or have an enquiry, you can get in touch with our technicians and fix the issue at hand within the hour through a single platform.