A lot of individuals who begin using their very first hosting account, or change companies, normally have queries in regards to how certain things are executed or run into obstacles when setting up various things such as emails, website settings, etc. That is the reason why, lots of hosting providers have prepared documentation with standard questions and problems so as to help their clients get info swiftly and seamlessly. Consequently, the customer care staff members can dedicate more time to real problems that given customers may be experiencing, as the solution for the minor things will be available on the web and customers can solve them without having to touch base with the support team. Having in-depth documentation is rather important, particularly for new clients with no previous experience at all, as the web hosting service involves a lot of functions and lots of individuals can become puzzled about what to do. A good information repository can both help you execute the tasks that you wish and acquaint yourself with how the hosting service works in general.
Extensive Online Documentation in Shared Hosting
All shared hosting service that we offer feature a detailed knowledge base where you can find all you may ever need to know about your web hosting account. Irrespective of whether you are planning to create a brand-new MySQL database, to redirect a domain using an .htaccess configuration file or to set up an e-mail address on your desktop PC or handheld device, you can just read our help articles and all the information that you need will be there. When you open a certain section of your Hepsia hosting Control Panel, you’ll see articles that are relevant to the features that you can access through it. In case you want to see the complete article collection and get familiar with all the functions that Hepsia is offering, or only to read generic information about the hosting service, you can browse through the entire knowledge base, which can be accessed via the Help menu in your Control Panel. We have tried our best to encompass any issue that you may experience, but if you do not find the info that you are seeking, you can always touch base with us, as our support staff members are available 24x7x365.
Extensive Online Documentation in Semi-dedicated Servers
Our company’s semi-dedicated servers come bundled with an extensive article library where you can find any information that you might need about our hosting services or about the Hepsia hosting Control Panel that we use. We’ve prepared it on the basis of the feedback that we’ve gathered from our clients over the years and, as a consequence, our articles tackle particular problems that you might run into and suggest the very best way to resolve them, for example receiving an HTTP 500 error message or not being able to send email messages from your personal computer although you have the correct outgoing mail server settings. The articles are available in each and every section of the Control Panel and you can check them whenever you need. They can help you deepen your knowledge not only about our platform, but also about the hosting sphere in general, as they offer in-depth guidelines and general info such as what cron jobs or file access permissions are.