The access to the customer and technical support that a shared hosting company offers will tell you a lot about the services that they provide too. In case you are allowed to use only emails and / or tickets, you have most likely found some reseller and not the actual hosting provider. When this is the case, you'll probably have to wait for several days in order to have an issue resolved since your reseller may not be checking their communication on a regular basis or they may have to contact the true hosting company for further assistance. When the provider offers several ways of communication with quick response time that are available at any moment, they are almost certainly the top provider, not only a reseller. Which means that you will take advantage of well-timed assistance and high quality support because they will have immediate access to the servers where your account is. Regardless of the problem - technical or sales, it's generally much better to be able to communicate with your website hosting company right away by using your favourite way of communication.
24/7 Customer Support in Shared Hosting
The customer and technical support services for our shared hosting plans are twenty-four-seven, so you can forget about waiting for several days so as to get assistance. In case you are not our client yet, you can phone us, chat with a consultant or send an email message. If you do have an account, you're able to open a support ticket in addition to the other three methods of communication. You are able to pick the most suitable way to contact us based on where you are or what hardware you use. We can help you for more or less any hosting-related question that you may have or problem that you could encounter and even if you get in touch with us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming problems you could open a ticket, but even in this situation the maximum reply time will never exceed an hour.
24/7 Customer Support in Semi-dedicated Servers
Whatever the semi-dedicated server that you select, you can benefit from our 24/7 support services even on official holidays. All your sites will be available all of the time and so will we. With many different connection options, you're able to pick the easiest way to contact us and find out about our services if you don't have an account yet, or request support in case you're already our customer. You're able to give us a call, start a chat with a live consultant, send an email or open a ticket from the Help section of your Hepsia web hosting Control Panel. The previous two options come with a one-hour reply time warranty, although it hardly ever takes over 20 minutes to get assistance regardless of the nature of the trouble. With our customer and tech support services, we will be there for you whenever you need us, not several days later.
24/7 Customer Support in VPS Servers
If you've got a Virtual Private Server from us, you'll be able to contact us 24/7 for every server-related issue or fordifferent problems and questions about the pre-installed software the server is equipped with. If you have not bought a VPS server plan yet, you're able to find out more details about our solutions by giving us a call or by using our live chat service. For more technical problems, you're able to send an email message or open a trouble ticket from your billing Control Panel and you will receive assistance within less than an hour no matter the time of the day, even on weekends and holidays. The actual reply time generally does not exceed 30 minutes. If you're looking for assistance for third-party software, you can reap the benefits of the Managed Services upgrade which you can include to each VPS package and our administrators can help you with any installation or troubleshooting issue you could have encountered.
24/7 Customer Support in Dedicated Servers
If you buy a dedicated server from our company, you are able to contact us at any time using a number of channels and the maximum time that you'll need to wait for a reply is up to 1 hour, which means that you can forget all about waiting an entire day. Our customer and tech support service is available 24/7 no matter if it's a weekend or a holiday and we will assist you with anything relevant to the apps which are pre-installed on your server. To contact us about a technical matter, you're able to open a trouble ticket from the Help section of your billing Control Panel or you could send us an email message. If you have any kind of basic questions or you'd like to learn more about our web hosting services before you order, you can also use our live chat or you can call one of the local phone numbers that we have in various countries around the globe. When you'd like to receive support for third-party software that you are unable to deploy or operate efficiently, you can add the Managed Services upgrade to your package and our system administrators will assist you.